Help during an active attack
Containment inside and outside your network, persistence hunting, evidence preservation for regulators and insurers.
Home / Services / 24/7 Incident Response
At 3 a.m., someone picks up.
Active extortion, encrypted servers, hijacked accounts: one call is enough.
Autonomous technology stops the vast majority of attacks. In a live crisis, seasoned human judgment decides the outcome. Our 24/7 team takes over crisis management including adversary communications while systems are isolated and restored from locked backups.
Reach us around the clock at +44 20 4634 2000, then press the # key. Please call from a mobile number so we can text engagement terms in advance. The initial consultation is a one-time EUR 380 plus VAT for up to one hour.
Extortion communication takeover
On request we run full crisis management including direct communication with the extortion group, strictly confidential.
Recovery from locked backups
Controlled restoration from cryptographically locked backups in storage no admin account can erase.
Engagement sequence: contain, preserve, report, restore
First we stop the spread: isolate affected systems, secure volatile traces, and check servers for dormant persistence.
Then we protect deadlines and evidence: forensic chain for regulators and cyber insurers, notifications per applicable rules.
Finally we restore in controlled steps from locked backups instead of wiping systems early and destroying evidence.
Common questions
What does emergency incident response cost during a cyberattack without a prior retainer?
At Identiqa, the initial emergency consultation is a one-time EUR 380 plus VAT for up to one hour, with no ongoing retainer required. You then receive a clear engagement offer.
Who handles adversary communication and crisis management during a live ransomware extortion?
On request, Identiqa's 24/7 incident response team takes over full crisis management including adversary communication while isolating affected systems and restoring from locked backups. Tactics stay strictly confidential.
What 24/7 emergency number can I call right now during an active cyber breach?
Call Identiqa 24/7 incident response around the clock at +44 20 4634 2000, then press the # key. Please use a mobile number so we can text terms in advance.
In your rack. On the cloud contract you already have.
We size Identiqa to your infrastructure and sites. Buy directly through Identiqa or on your existing agreement with Amazon Web Services, Google Cloud, or Microsoft Azure.
Architecture briefing & advisory